Shipping & Returns
If your item is available at the time of order, we will aim to have it processed and dispatched within 1-3 business days, You will receive an email confirmation once it ships. Please then allow for standard Australia Post delivery times. Delays may occur around Christmas, Easter and public holidays. We use Australia Post, Fastway and Hunter Express for most of our deliveries.
All deliveries are insured, which ensures if the item is damaged or lost in transit, we will either send the same product again or you will receive your money back. This stress-free service is free and we will not hide any fees from you, unlike some of our other competitors. All packages are track-able and will require a signature on delivery, which means if the product is reported missing, we will check and most importantly, rectify the problem.
Flexible Delivery Options
Next day delivery is available for metro areas. Please check with either Australia Post or Fastway to see if your suburb is eligible. You may request a date for delivery on our checkout page and we will do everything we can to arrange for the product to be delivered on that day.
Returns & Refund Policy
1. All customers must contact us via email within 10 days after receipt in regards any return. We are not liable for any return if customers simply only change mind or order by mistake. Customers need to pay return postage plus 15% restocking fees along with the original package and all accessories.
2. We are not responsible for any return postage cost for any warranty claim under our company's policy. Should you have any issue you might want to raise up with us, please feel free to contact us at any time. If we received an item without an email notification, a return will not be processed.
3. Upon receipt of the item and completion of our inspection, a refund or replacement will not be processed. If the order is found to be defective, we can either grant a full refund (Credit or bank transfer), or a replacement with no additional cost. If the order is not found to be defective and we grant a refund, 85% of your original payment. Our warranty does not apply to products that have been the issue, modified, repaired or abused by anyone. Aquaperla products reserve the right as the final authority and whether the products should be replaced or refunded.
4. Aquaperla will not be liable for any incidental, indirect, consequential, or damages of any nature and from the sale of the products.
If your purchase was made online (including Click & Collect) you may choose to return to our online store. Visit your Aquaperla Account to print your returns label. Complete your returns form and pack together with the items you would like to return. Attach your returns label and post. Once received, we'll process the refund and notify you via email. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order. If the item returned does not meet our Returns and Exchange Policy above your order will be sent back to you.